How can I return an item?
If you would like to return something please send an e-mail at firstname.lastname@example.org
making a note of your order number, your details and whether you would like a refund or exchange with the reason why.
Please note, refunds and exchange are only issued for unused or faulty items returned to us within 28 days and we are unable to issue any request if you have not emailed us first.
Once we have received your email, we will contact you with our returns address and further instructions.
How long will it take for me to receive my refund?
If you purchased with PayPal, you will see your refund within 2-3 hours after you receive a confirmation email from us. If you purchased with a debit or credit card, you will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.
Returns and refunds policy
We guarantee to refund unworn or unused items when you return them in sellable condition, with the original receipt and packaging, within 28 days of purchase. Refunds will be credited to the original method of payment. If you want us to send you the refund for the order that has been returned to us due to your faulty actions (for instance, but not exclusively, due to the wrong mailing address you have provided us with or because you have not picked it up from your local post office), we will refund the items but the shipping charges are non-refundable in this case. The cost of returning an item to us is your responsibility. If you are returning a faulty item to us we will refund the cost of shipping as well as the cost of the item.
Once we have received a returned item please allow 3-5 working days for us to process your exchange. We will charge additional postage and packaging on all exchanges; our customer service team will advise you how to do this.
In cases where the desired item for exchange is not available we will notify you and issue you a refund unless you request another item of the same value.
If you have received an item in error, we will replace this item once we have received the wrong item back with us. In case you have not received your order or you have received the wrong order, we will resend your order free of charge or issue you a refund for the order and the cost of shipping. However, if you have not received your order due to your faulty actions (for instance, but not exclusively, due to the wrong mailing address you have provided us with or because you have not picked it up from your local post office) and would like us to resend you the order, we will ask you to cover the shipping costs.